Shipping & delivery policy

Delivery areas and charges

Area	Charge	Typical time
Collection from our premises	Free	Same day once confirmed
Nairobi CBD & environs	KSh 500	Same day for orders confirmed before 2:00pm
Greater Nairobi (Kiambu, Ruiru, Athi River, Ngong)	KSh 500	Next working day
Upcountry / other counties (courier)	KSh 1,000	1–3 working days
Orders over KSh 30,000	Free delivery	As per area above

Charges shown at checkout are our standard rates. Bulky or unusually heavy consignments — for example a full set of large-diameter rims going upcountry — may attract an additional courier charge. If that applies to your order we will tell you the exact amount on WhatsApp before you pay, and you can cancel at no cost.

Dispatch times

Each product page shows its own dispatch expectation — for example "In stock — same-day dispatch" or "In stock — ships in 2 days". That timing starts from when your payment is confirmed, not from when you place the order.

Items we do not hold on the shelf are marked as such and are ordered in from our suppliers. We will give you a firm date in the WhatsApp chat before you commit.

Collection

You are welcome to collect from Kirinyaga Road, Nairobi. Please wait for our WhatsApp confirmation that your order is picked and ready before travelling — it saves a wasted trip. Bring your order number and the phone number you ordered with.

Opening hours

• Monday – Friday: 8:00am – 6:00pm
• Saturday: 8:00am – 4:00pm
• Sunday & public holidays: Closed

Receiving your order

Please check your items in front of the rider or courier where possible. Report any transit damage, shortage, or wrong item to us on +254111387596 or WhatsApp within 24 hours of delivery, with photos. Claims made later are much harder for us to pursue with the courier.

We deliver to the address and contact number you give us at checkout. If nobody is available to receive the goods and a second delivery attempt is needed, a further delivery charge may apply.

Delays outside our control

Weather, road closures, courier backlogs and public holidays can push timelines out. We will keep you updated on WhatsApp if your order is running late. Delivery timelines are estimates given in good faith, not guarantees.

Fitting

Delivery does not include fitting, balancing or alignment. Ask us on WhatsApp if you would like these arranged — we can quote separately or point you to a workshop we trust.

Questions

Call +254111387596, email sales@bensonautozone.co.ke, or message us on WhatsApp with your order number.